FAQs

General
How can I pay for my orders or membership?
Books
How can I order a book?
How can I find book prices and information?
How much do I have to pay for postage?
Journal Subscriptions
How can I order a subscription?
How can I find journal prices and information?
How do I claim a missing issue of a journal?
Pay per view service
Subscriber help/services
Membership
How can I renew my membership on-line?
How can I become a member on-line?

General

How can I pay for my orders or membership?
We accept payment by Visa, Mastercard or Switch cards.
We can also accept payment of our invoices by bank transfer. Bank transfer details will be supplied with our invoices.
Members who hold a UK bank account can pay next years membership fees (not other orders) by direct debit - details will be sent with renewal letters.

If you wish to pay for your membership online , please visit our membership page
You can also pay for all other orders using our online payment form

Books

How can I order a book?
Find the book you wish to buy in our catalog and click the 'Add to Cart' button
If you do not wish to order online please contact sales@portland-services.com
Please read our terms and conditions of sale

How can I find book prices and information?
Please visit our online catalog

Journals

How can I order a subscription?
Please use the online order form

If you do not wish to order online you can print off a copy of the order form and mail or fax it to us.

Portland Customer Services
Portland Press Ltd.
Charles Darwin House
12 Roger Street
London
WC1N 2JU
United Kingdom
Tel: +44 (0)20 7685 2444
Fax: +44 (0)20 7685 2468
E-mail: sales@portland-services.com

Our terms and conditions are:

Subscription period: January to December.

Payment: Please make cheques payable to PORTLAND CUSTOMER SERVICES. Sterling cheques must be drawn on UK banks, US Dollar cheques can be drawn on either US or UK banks and Euro cheques must be drawn on EU banks.

Terms: Cash with order or against pro-forma invoice. Payment may be made by bank transfer provided our reference number is quoted. Please contact us for details.

Prices are applicable in the following regions:
Euros (€) - for all European countries (excluding the UK)
US Dollars ($) - for North, Central, South America and Canada
Sterling (£) - for UK and rest of world

Please ensure you use the appropriate currency when ordering/renewing journal subscriptions.

Delivery policy
All journal issues are delivered to the shipping address upon publication. Issues being dispatched to an address within the UK are delivered by Royal Mail and those being sent to the Rest of the World are delivered by DHL. The standard delivery times are listed below (based on working days):
 
UK WEIGHT DESPATCH TIME
2nd Class Post 0-2kg 3+ days
1st Class Post 2-2.5kg 1-2 days
COURIER 2.5kg and over Next Day

 
Rest of World REGION DESPATCH TIME
DHL Global - Priority Air WESTERN EUROPE 3-5 days
DHL Global - Priority Air REST OF EUROPE 5-7 days
DHL Global - Standard Air REST OF WORLD 14-21 days
DHL Global - Standard Air AMERICA 14-21 days

 
Claims: Claims for non-receipt must be made within 3 months of publication. Claims received after this period will not be fulfilled.

Cancellations: Accepted less single-issue price for issues already sent except Royal Society - in case of genuine error, reported within 30 days from receipt of first issue, any money paid will be refunded in full and the subscription cancelled. After this time no refund allowed.

Additional Postage for Priority Delivery Aims: Additional postage can be paid to ensure the following delivery aims for Western Europe, 2-3 days and Rest of World, 5-7 days.

Continuity: To ensure continuity of despatch of journals each year, payment should reach PCS by 1 December. Agents and booksellers are responsible for the continuity of orders placed through them. Terms of Online Access: Generally Institutional prices for online subscriptions allow online access by authorized users on one contiguous campus community and network. Full terms and conditions of usage are available on the relevant journal website.

Usage Statistics available: Journals hosted on the Portland Customer Services Sirius platform are COUNTER compliant; all library usage reports conform to COUNTER code of practice. Journals published by Portland Press are hosted on the Sirius platform.

Value Added Tax (VAT): Our VAT number is GB 523 2392 69.

VAT on Electronic Journals: Will be charged where applicable at 20% of the subscription price.

VAT on Combined Journals: Will be charged where applicable at 20% on a percentage of the total price. The relevant percentages differ according to the individual publisher and title. The amount of VAT is shown on the online price list.

Portland Customer Services are the journal distributors for the following publishers:

Biochemical Society
Portland Press Ltd

How can I find journal prices and information?
Please see our online price list

How do I claim a missing issue of a journal?
Please use the special claim form

Pay per view service
If you would like to access a paper to which you do not have access/a subscription you can view and download the PDF of the paper using the pay per view option.

Access to the full text of some online journals hosted by Portland Customer Services is restricted to institutional subscribers. This is done by restricting the IP (Internet) addresses that are able to access the full journal. If you already have a subscription to the journal you can use the IP address registration form to register your IP addresses for access.

To access a paper on a pay per view basis from a Portland Press journal simply browse the relevant journal archive from the links below and select the paper of your choice. When you are prompted for your username and password, press cancel and the pay per view options will be displayed.

Price per article
Biochemical Journal £30
Biochemical Society Transactions £30
Clinical Science £30
Biochemical Society Symposia £30
Essays in Biochemistry £30

Membership

How can I become a member on-line?
Please go to our membership page where you will find links to the Societies and Associations we handle.

How can I renew my membership on-line?
Please go to our membership page where you will find links to the Societies and Associations we handle.

If you do not find the the answer to your query on this page please contact us using this form.


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Portland Customer Services
Charles Darwin House
12 Roger Street
London WC1N 2JU, UK
Tel: +44 (0)20 7685 2444
Fax: +44 (0)20 7685 2468
E-mail: sales@portland-services.com
Biochemical Society / Portland Press Limited 
Third floor
Charles Darwin House
12 Roger Street
London WC1N 2JU, UK
 
Tel: +44(0) 20 7685 2410
Fax: +44(0) 20 7685 2469
E-mail: editorial@portlandpress.com
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