Subscriber Help/Services

Portland Customer Services liability:

Portland Customer Services is acting as an Agent for the owners of journals and shall not incur any liability in relation to the contract between the journal owner and the customer/subscriber. Portland Customer Services shall collect subscription monies on the journal owner's behalf.


Claims for non-receipt of an issue must be made within 3 months of despatch date. Latest despatch dates can be found at
Claim online

Visit the latest mailing date page to check whether the missing issue has been published

Cancellations / Refunds:

Cancellations accepted less single issue price for issues already sent.

Additional postage for priority delivery aims:

Western Europe 2-3 days.
Rest of World 5-7 days

Delivery address:

Subscription agents should supply the name and address of the subscriber even when delivery is through a consolidation address. To ensure online access please supply the Internet Protocol (IP) address where applicable.

Change of address:

Please complete the online change of address form or contact Portland Customer Services at the address below quoting your subscription reference number.


To ensure continuity of despatch of journals each year, payment should reach us by 1st December. Agents and booksellers are responsible for the continuity of orders placed through them.

Terms of online access:

Institutional prices for online subscriptions allow online access by authorized users on one contiguous campus community and network. Full terms and conditions of usage are available on the relevant journal website. Extended licences may be available for multi-campus, multi-office or consortium use. Please contact for details.

Value Added Tax (VAT):

European Union: Clearly state your VAT number on all orders otherwise VAT may be charged at the appropriate national rate.

VAT on electronic and ‘combined’ journals.

VAT at 20% is due on supplies to subscribers within the UK, and to non-registered subscribers elsewhere in the EU. If in the EU, please state your VAT number.VAT on ‘Combined’ Journals is chargeable, at 20%, on a percentage of the total price.
The relevant percentages differ according to the individual publisher and title, as follows:- BJ, BST, BAB, BOC, CS: 25%
Where applicable the amount of VAT is shown in brackets. Our VAT number is GB 523 2392 69.

Back Issues:

All calendar year subscriptions include back issues


We accept payment by Visa, MasterCard and most other major debit cards, Portland Customer Services will appear on your statement.

Pay per view service:

If you would like to access a paper to which you do not have access/a subscription you can view and download the PDF of the paper using the pay per view option.


Cash with order or against proforma invoice. Payment may be made by bank transfer provided our reference number is quoted. Please contact us for bank details.

Unless detailed otherwise on the price chart, prices are applicable in the following regions:

Euros (€) - for all European countries (excluding the UK)
US Dollars ($) - for North, Central, South America and Canada
Sterling (£) - for UK and Rest of World not covered above

Please ensure you use the appropriate currency when ordering/renewing journal subscriptions.

Frequently asked questions

Portland Customer Services
Charles Darwin House
12 Roger Street
London WC1N 2JU, UK
Tel: +44 (0)20 7685 2444
Fax: +44 (0)20 7685 2468

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Portland Customer Services
Charles Darwin House
12 Roger Street
London WC1N 2JU, UK
Tel: +44 (0)20 7685 2444
Fax: +44 (0)20 7685 2468
Biochemical Society / Portland Press Limited 
Third floor
Charles Darwin House
12 Roger Street
London WC1N 2JU, UK
Tel: +44(0) 20 7685 2410
Fax: +44(0) 20 7685 2469
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