Welcome to the Client Services Portal of Portland Customer Services, where you can purchase journal subscriptions and books and find answers to your questions. Please use the navigation bar to find the services you are after.
Important information about 2015 renewals via Swets
In light of the recent news announcing that the subscription agent Swets has gone into administration you will find more information on the respective price list page for specific instructions for each publisher.
Portland Press Limited
From mid-2015 all Portland Press journals will be hosted on the HighWire Open Platform increasing discoverability of our content and improving readers' experiences and this will be available to subscribers at no extra cost as part of their subscription.
Some of the benefits the HighWire Open Platform will provide include:
- A flexible publishing platform designed to adapt to the latest advances in online publishing.
- Support of key industry standards, such as CrossMark, FundRef, COUNTER and ORCID.
- A wider range of authentication methods including Athens and Shibboleth
- Improved article discoverability and integration with services such as Google Scholar, PubMed and Web of Science.
- Inter-journal linking that will allow subscribers access to cited references and sources from other HighWire-hosted journal articles.
As of November 2015, the journals for Caspian Publishing are being managed and distributed by ESco. Please visit https://caspian.escosubs.co.uk/ to subscribe or contact firstname.lastname@example.org with any queries.
Practical Action Publishing
As of October 2015, the journals for Practical Action Publishing are being managed and distributed by Practical Action Publishing. Please visit http://practicalaction.org/journals to subscribe or contact email@example.com with any queries.
As of July 2015, the journals for IWA Publishing are being managed and distributed by Turpin Distribution. Please visit http://ebiz.turpin-distribution.com/ to manage your subscription online or contact firstname.lastname@example.org with any queries.
As of July 2015, the journals for WEF Publishing are being managed and distributed by Turpin Distribution. Please visit http://ebiz.turpin-distribution.com/ to manage your subscription online or contact email@example.com with any queries.
As of June 2015, the journals for BioScietifica are being managed and distributed by Turpin Distribution. Please visit http://ebiz.turpin-distribution.com/ to manage your subscription online or contact firstname.lastname@example.org with any queries.
As of June 2015, the journals for Concorde Publishing are being managed and distributed by Concorde Publishing. Please contact email@example.com with any queries.
Policy Press, University of Bristol
As of June 2015, the journals for Policy Press are being managed and distributed by Turpin Distribution. Please visit http://ebiz.turpin-distribution.com/ to manage your subscription online or contact firstname.lastname@example.org with any queries.
Royal Society Publishing
As of June 2015, the journals and books for the Royal Society Publishing are being managed and distributed by Turpin Distribution. Please visit http://ebiz.turpin-distribution.com/ to manage your subscription online or contact email@example.com with any queries.
Royal College of Surgeons of England
As of June 2015, the journals the Royal College of Surgeons of England being managed and distributed by the BMJ Group. Please contact firstname.lastname@example.org for enquiries.
From 2015 Antiquity will be published by Cambridge University Press http://www.cambridge.org/. Subscription rates for 2015 will be available from Cambridge University Press shortly.
As of September 2014, the journals of Vathek Publishing are published by SAGE. From the start of January 2015, SAGE will take on all customer service activity for the journals. If you are an existing subscriber SAGE will have your details and your subscription will continue without interruption. Information on the transition is available on the SAGE website. If you have any problems, queries, or would like to renew a subscription, please contact email@example.com.
Subscription Year: January to December 2015.
Anytime start subscriptions are available for the Handbook of Practice Management online, Automotive Engineer and World Water.
Delivery Address: Subscription agents should supply the name and address of the subscribers, even if the delivery is through a consolidation address. To ensure online access please supply the Internet Protocol (IP) address where applicable.
Payment: Payment can be made by Credit Card or bank transfer. For bank transfer payments, please contact firstname.lastname@example.org for details.
Terms: Cash with order or against pro-forma invoice. Where possible, payment should be made by bank transfer, please ensure our reference number is quoted on all payments. Please contact us for our bank details.
Unless detailed otherwise on the price chart, prices are applicable in the following regions:
Euros (€) - for all European countries (excluding the UK)
Please ensure you use the appropriate currency when ordering/renewing journal subscriptions.
US Dollars ($) - for North, Central, South America and Canada
Sterling (₤) - for UK and rest of world
Claims: Claims for non-receipt of an issue must be made within 3 months of despatch. Latest despatch dates can be found at www.portlandpress.com/pcs/journals/maildates.htm.
Cancellations: Accepted less single-issue price for issues already sent except Royal Society - in case of genuine error, reported within 30 days from receipt of first issue, any money paid will be refunded in full and the subscription cancelled. After this time no refund allowed.
Additional Postage for Priority Delivery Aims: Additional postage can be paid for airmail despatch to ensure the following delivery aims for Western Europe within 2-3 days and Rest of World within 5-7 days.
Continuity: To ensure continuity of despatch of journals each year, payment should reach PCS by 1 December. Agents and booksellers are responsible for the continuity of orders placed through them.
Online Grace Period: Online grace periods differ per publisher for online journals. Therefore, to ensure continuity of online access, payment should reach PCS by 1 December.
Terms of Online Access: Generally Institutional prices for online subscriptions allow online access by authorised users on one contiguous campus community and network. Full terms and conditions of usage are available on the relevant journal website.
Usage Statistics available: Journals hosted on the Portland Customer Services Sirius platform are COUNTER compliant; all library usage reports conform to COUNTER code of practice. Journals published by IWA Publishing are hosted on the Sirius platform.
Value Added Tax (VAT): Our VAT number is GB 523 2392 69.
UK Agents: VAT is due at the appropriate rate on all sales to agents within the UK.
EU Agents: VAT will not be charged to agents within the EU where the agents VAT number is clearly stated on all orders. If no VAT number is given VAT will be charged at the appropriate rate.
Non EU Agents: VAT will be charged on supplies to UK subscribers only.
VAT on Electronic Journals: Will be charged where applicable at 20% of the subscription price.
VAT on Combined Journals: Will be charged where applicable at 20% on a percentage of the total price. The relevant percentages differ according to the individual publisher and title. The amount of VAT is shown on the price list.
- Portland Customer Services provide fulfilment and distribution services for the following publishers:
- Biochemical Society
- Caspian Publishing
- IWA Publishing
- Practical Action Publishing
Tel: +44 (0)20 7685 2444 Fax: +44 (0)20 7685 2468
Email: email@example.com Web: www.portland-services.com
Post: Portland Customer Services, Charles Darwin House, 12 Roger Street, London, WC1N 2JU, United Kingdom
Portland Customer Services is a trading name of Portland Press Ltd, a wholly owned subsidiary company of the Biochemical Society.